Connexus Energy may require a residential or commercial deposit be applied to an account based on factors such as poor credit and payment history, disconnection notification or disconnection, previous Connexus history, and energy theft or tampering. You can find all of our information about our general rules and conditions of service here. Information regarding our deposit policy can be found starting on page 5 of that book.
General Information-
Deposit Amount. The amount of the deposit shall not exceed an average two months’ gross bill or
existing two months’ bill, as determined by the Cooperative.
Interest on Deposits. The Cooperative will pay interest on member deposits. The rate of interest
will be set annually and will be equal to the weekly average yield of one-year United States
Treasury securities adjusted for constant maturity for the last full week in November as calculated
by the Commissioner of Commerce. The interest rate will be rounded to the nearest tenth of one
percent.
Refund of Deposit. The Cooperative will refund by direct payment or as a credit on the member's bill, a member’s deposit after 12 consecutive months of no late payments. Upon notice by a
member to discontinue service, the member’s deposit less any amounts due by the member to
the Cooperative for electric service, will be returned to that member within 45 days of the date of
discontinuance of service.
Disconnection. The service of any member who fails to comply with these requirements may be
disconnected upon notice as prescribed in Minnesota Rule part 7820.2400 and in this section. In
case of discontinuance of service for nonpayment, the Cooperative will not restore service until all
arrears are paid in full, and a cash deposit as required above is made, or until other satisfactory arrangements are made.
Residential-
The Cooperative will require a deposit when a residential member demonstrates an unsatisfactory credit history with the Cooperative.
A. The Cooperative will require a deposit when a member, residential or commercial, demonstrates an unsatisfactory credit history with the Cooperative.
B. Residential New Service. The Cooperative will require a deposit for residential new services if the
applicant has an unsatisfactory credit history or service due to (a) an outstanding prior account
with the Cooperative at the time of request; or (b) a previous disconnection for any permissible
reason: (c) the credit history for the applicant demonstrated that payment cannot be assured. In
determining credit history, the provisions of Minnesota Rules 7820.4700 will apply and the
Cooperative will only use credit reports reflecting the purchase of utility services unless the
applicant consents in writing to the use of additional credit reports. Any credit history used shall
be mailed to the applicant. A refusal to permit use of a credit rating or credit services other than
that of a utility will not affect the determination of the Cooperative as to the applicant’s credit
history.
C. Residential Existing Service. The Cooperative will require a deposit for any existing residential
service if the member has an unsatisfactory credit history or service due to (a) bankruptcy; (b)
disconnection or limiting; (c) energy theft or tampering.
Commercial-
A. The Cooperative will require a commercial deposit when the member demonstrates an unsatisfactory credit history with the Cooperative.
B. Commercial New Service. The Cooperative will require a deposit for any commercial or business
applicant requesting service if the applicant has an unsatisfactory credit history or service due to
(a) an outstanding prior account with the Cooperative; or (b) a previous disconnection for any
permissible reason: (c) the credit history for the applicant demonstrated that payment cannot be
assured.
C. Commercial Existing Service. The Cooperative will require a deposit for any commercial or
business member if the member receives a disconnection notice or is disconnected.
Article 88