How to tell if you’re being scammed
It’s probably a scam if the caller demands immediate payment and threatens immediate disconnection. If you’re asked to wire money, use a money order, a gift card, go through PayPal, or make a payment that is outside our regular payment process, chances are good you’re being scammed.
Connexus Energy has a process in place before disconnecting any service. There is no “immediate” disconnection. We send letters, leave door hangers, and discuss payment arrangements with members. In addition, we do not disconnect at night or on weekends.
The scammers have gotten more sophisticated over the years. Now, their caller ID appears to originate from the utility. Not to mention, copying our interactive voice mail system to make you think you are calling us. That’s a practice known as spoofing. If you’re unsure about any call you receive from us, call our member services phone number, 763.323.2650, which is also on your bill. That way you’ll know that you’re dealing with Connexus Energy.
If the call turns out to be a scam, please report it immediately to your local police.
You can find more information about utility scams here.
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